Privacy Policy

This Privacy Policy explains what information the Belapemu mobile app and website ("Belapemu", "we", "us") collect, how we use it, and the choices you have. By using Belapemu you agree to this policy.

1. Information we collect

Information you give us

• Account details: your mobile number, full name, password (stored only as a secure hash, never in plain text), and whether you are from Belapemu.
• Profile: profile photo and any details you add.
• Content: posts, stories, photos, videos, comments and likes.
• Services & bookings: services you list (type, rate, photos), time slots, and bookings you make or receive.
• Social activity: who you follow, follow requests and chat messages.
• Reports and messages you send us.

Information collected automatically

• Push notification token, so we can send you notifications (only if you allow them).
• Basic technical data such as device type, app version, IP address and error logs, used to keep the service secure and working.
• Language preference (Hindi or English).

We do not collect your precise location, contacts or call logs. Camera, photo and microphone access is used only when you choose to take or upload a photo or video.

2. How we use your information

• To create and secure your account and verify your mobile number by SMS one-time code.
• To show your posts, stories, services and profile to other users.
• To run bookings between service owners and customers.
• To send notifications about bookings, comments, follows and messages.
• To detect and stop spam, fraud, abuse and violations of our Terms of Use.
• To fix bugs and improve the app.

We do not sell your personal information, and we do not show third-party ads.

3. What other users can see

• Your name, profile photo, Belapemu badge, posts, stories, comments and services are visible to other users.
• Your mobile number may be shown on buy & sell, lost & found, job and service listings so people can call or WhatsApp you. Do not post a listing if you do not want your number shown.
• Chat messages are visible only to the people in the conversation.
• Stories disappear automatically after 24 hours.

4. Service providers we use

We use trusted providers to run the app. They process data only to provide their service to us:

• MongoDB (database hosting) for account and app data.
• Cloudflare R2 for storing photos and videos.
• Google Firebase Authentication to send and verify SMS one-time codes.
• Expo / Firebase Cloud Messaging / Apple Push Notification service to deliver notifications.

We may also share information if required by law, or to protect the safety of our users and the public.

5. Data retention

We keep your information while your account is active. Stories are deleted automatically after 24 hours. When your account is deleted (by your request or because it broke our rules), we delete your profile and content within 30 days, except where we must keep limited records for legal, security or fraud-prevention reasons.

6. Security

Passwords are hashed, connections use HTTPS, and access to data is restricted. No system is 100% secure, so please use a strong password and do not share it.

7. Your choices and rights

• You can edit your profile and delete your posts, comments, services and stories in the app.
• You can turn off notifications in your phone settings.
• You can ask for a copy of your data, a correction, or deletion of your account. See how to delete your account.

8. Children

Belapemu is not meant for children under 13. If you believe a child under 13 has created an account, contact us and we will remove it.

9. Changes to this policy

We may update this policy from time to time. We will change the "Last updated" date above and, for important changes, tell you in the app.

10. Contact

For any privacy question or request, email niraj@nirajiitr.com.